We take great care in making sure you’re getting exactly what you need and when you need it. Delivery costs and time is based on the size and weight of the products.
Sometimes, the couriers can be unreliable. Sometimes they don’t come and pickup your order and we have to reschedule and follow up, meaning there will be a delay. We apologise in advance for this and will communicate this with you.
Sometimes they damage your stuff too. If your package arrives damaged, please contact us at sales@moleculeaustralia.com.au and send us some pictures. We’ll chase it up with the courier and send you a replacement.
Due to current warehouse/logistic arrangements, we ship on Mondays, Wednesday and Fridays.
Order confirmation and order number will be automatically generated when you complete your order. We’ll process the order and provide tracking numbers upon request.